![]() ![]() Razer Speaker Systems and Broadcaster Devices You are eligible for Limited Warranty support for the following periods of time commencing upon the date of retail purchase of your Product (Warranty Period). Please see our warranty policy for a complete review of our warranty policy. Press and hold the Power and HyperSense buttons simultaneously for nine seconds.ĭo not power off or unplug the cable while the device is updating.Ĭlick "CLOSE" once the update is complete. Power on your headset while plugging it directly into your PC using the charging cable. Wait until the update process is complete. ![]() Plug in the wireless USB dongle to PC then click "UPDATE". The updater will close all running Razer applications. Note: Ensure your antivirus software is up to date before updating the headset firmware to avoid false positive detection during installation.Ĭlick "Yes" if the User Account Control window pops up to proceed.Ĭlick "NEXT" to proceed. Save any open documents on your computer. If using a laptop, ensure it is plugged into a wall outlet. Fix issue where Chroma lighting does not return to Spectrum cycling when exiting Synapse.Fix issue of no audio when replaying network audio.Up to 11 hours (with Haptics and lighting on).Up to 44 hours (with Haptics and lighting off).Surround sound: Only available on Windows 10 64-bit.Haptics intensity levels (Off, Low, Med, High).Oval ear cushions: Full-ear coverage with cooling fabric and plush leatherette Wired audio usage: detachable 3.5mm analogĭrivers: Razer TriForce Titanium 50 mm Drivers.Wireless audio usage: USB-A Razer™ HyperSpeed Wireless Dongle.Should the issue persists, please submit a ticket to our Support Team or send me a PM so I can help you kick start an investigation. Also, please gather your Razer Synapse logs first, then perform a clean reinstallation. I have tried un-installing the Razer Synapse/Cortex apps and re-installing them again and none of this is helping.ĭyphonyx Brand new to the forums here - HiĮnsure to update your computer's Windows OS and use Intel Driver and Support Assistant to check for any available hardware drivers. I have tried un-installing all audio drivers from all sources and then re-installing them again. ![]() I have tried different USB ports on my PC. Then I have my gaming headset(beyerdynamic MMX 300 - 2nd Generation), with the headset cable going from the headset and then split into the front of the audio mixer - The microphone jack going into there accordingly and then the headset jack going into there accordingly also.Įverything is plugged in correctly and firm, nothing loose. I have the usb to usb type C cable going from a USB in my PC to the audio mixer. When I go to "test" the sound through Windows, it is showing the audio bar lighting up as if it was making sound, but there is no sound at all. Once the sound cuts out, I have to unplug the usb type C/power cable and plug it back in, in order for me to get audio again. ![]() When this happens though, the audio mixer will stay powered on and it will stay recognized by my PC too, and also will stay recognized within the Razer Synapse app as well. If my gaming PC is off and I turn it back on, the audio mixer usually work fine for a few minutes, then the sound will randomly cut off out of nowhere. It was working fine the first few days, but I have been having issues since and I am trying to get it figured out. I recently purchased the Razer Audio Mixer a few weeks ago. ![]()
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